Privacy Policy

Privacy Policy

Effective Date: February 17, 2025

1. Introduction

Smart Expert PTY(LTD) ("the Company", "we", "us", or "our") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our application, Smart Expert Connect – AI Agent (the “App”). By using the App, you consent to the practices described in this policy.

2. Information We Collect

Personal Information

When you sign up for and use our App, we collect the following personal information:

  • Email Address: Used for signup and communication.
  • Name: For identification and personalization.
  • Phone Number: For appointment notifications and communication via WhatsApp.
  • Personalization Information: To tailor our services to your needs.

Usage Data

We may also collect certain information automatically when you interact with the App (e.g., device information, log data). This data helps us improve our service and troubleshoot issues, though it is not directly used to identify you.

3. How We Use Your Information

We use your information for the following purposes:

  • Service Provision: To create and manage your account and facilitate appointment scheduling.
  • Communication: To send invoices, updates, and notifications via email and WhatsApp.
  • Service Improvement: To analyze usage and improve the functionality and performance of the App.
  • AI Integration: To operate and enhance our AI services, including necessary data processing by third-party AI models (e.g., Google’s AI models and ChatGPT).

4. Data Sharing and Third-Party Integrations

  • Third-Party AI Services: We may share data with third-party providers (such as Google’s AI models or ChatGPT) strictly for the purpose of operating and improving the App. These providers are required to safeguard your information in accordance with their privacy policies.
  • No Other Sharing: We do not sell, trade, or otherwise transfer your personal data to external parties for marketing or other purposes without your explicit consent, unless required by law.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include:

  • Encryption: Data transmission is encrypted using industry-standard protocols.
  • Access Controls: Only authorized personnel have access to your data, and they are required to follow strict confidentiality obligations.
  • Regular Reviews: We conduct regular security assessments to identify and mitigate potential vulnerabilities.

6. Data Retention

We will retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law.
(Please advise if you have a specific data retention period or additional details you’d like to include.)

7. International Data Transfers

Your data is processed and stored in South Africa. In cases where data may be transferred to and processed in third countries (e.g., for AI services), we ensure that adequate safeguards are in place to protect your personal data in compliance with applicable legal requirements.
(Let me know if you have any specific protocols or details regarding international data transfers.)

8. Your Rights

You have certain rights regarding your personal data, including:

  • Access: The right to request a copy of your personal information.
  • Correction: The right to request corrections if any information is inaccurate or incomplete.
  • Deletion: The right to request deletion of your personal data, subject to legal obligations.
  • Objection/Restriction: The right to object to or request restrictions on our processing of your data.

To exercise these rights or for any data-related inquiries, please contact us using the details provided in Section 10.

9. Children’s Privacy

Our App is open to the public and is not specifically designed for children. We do not knowingly collect personal information from individuals under the applicable age of consent. If you believe that we have inadvertently collected such information, please contact us immediately.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page along with an updated effective date. Your continued use of the App after any changes signifies your acceptance of the revised policy.

11. Contact Information

For any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Smart Expert PTY(LTD)
980 Jan Shoba Street
Brooklyn, Pretoria
Email: info@smartexpert.co.za
Phone: +27 76 848 6409